How to register with SMGL CORPORATION ?Before you start shopping, you need to register yourself with us and give us information that will allow us to communicate with you regarding your order and delivery / payment process to follow. Registering at SMGL CORPORATION is very easy and comfortable. You have to register only once. you will be asked to provide your Basic Information and a Unique Email address. This information will be kept private on SMGL CORPORATION Secure Servers. SMGL CORPORATION does not share your private information with any third party neither your mail will be used for spamming.An email will be sent to your email address confirming the completion of your registration with us.
Choose Shipping Address
You need to specify the address where you wish to Ship the Items. The Shipping Address, by default will be the Address you have specified at the Time of Registration. If you want to send the item at a different address, you can specify the same on the Shipping Address option.
Submit your Payment
Select the Payment Mode from any of the option available with us and complete the order. Once the Payment mode is selected and Order is completed, an Order Number will be generated and an email confirming the Order will be sent to the email address provided at the time of Registration.
How long will it take for you to respond to my question ?We try to respond to you as soon as possible but it may take up to 72 business hours. Please note that only actual business hours of operation apply to our response time. Please do not count weekend in these hours though urgent query are taken care by us on weekend also. If you do not get any response within 72 hours that means we have not received your message and you should repeat your message. You can be sure that every query will be answered by our team !
Why should I go for Ayurveda, instead of other system of medicine?In other system of medicines they treat the disease only, but in Ayurvedic system of medicine being a holistic approach to mankind, it not only treats the disease but treats the patients mentally as well as physically. It is a natural therapy hence it has no side effect or any complications, whereas other system of medicine has lots of side effects and several complications.
Are Ayurvedic medicines free of side effects?YES. Ayurvedic medicines are natural and safe, they have no side effects. Since they are prepared form herbs & minerals after proper processing according to classical ayurvedic methods of manufacturing
What is "Ayurveda" ?"AYURVEDA" is made up of two words- Ayur and Veda. Ayur means life and Veda means knowledge or science. Thus "AYURVEDA" in totality means ‘Science of life’. It incorporates all aspects of life physical, psychological, spiritual and social. It differs from conventional medicine in the basic principles of investigation and assigning causes to processes rather than specific areas of physiology.
Are Ayurvedic Medicines 'SAFE' ?Yes, Ayurvedic medicines are very safe as they are made from the rich herbs of the nature. Since herbs and plants are used for making these medicines, the side effects are nil.
How long does it take for my order to reach ?We send your order by courier/BY AIR MAIL that will reach you as per their normal delivery period depending on the delivery address. However delivery is not attempted on Sundays and Public Holidays since there are no courier-services available on these days. To some cities/towns it can take up to 7 days from the time of pick up to deliver a consignment. Some international destinations may require around 15 days for the consignment to be delivered. However we also have had positive experiences that some times our consignments even to the far most region reaches within 3-4 days after the dispatch.
For a consignment not delivered at the consignee address, a message slip will be left. The consignment will be held at the local courier's office or the post office at near the delivery address. We recommend you to inform us your telephone numbers so that you can be informed by the local office about the parcel delivery.
Can I send the Order to a different Address other than the registration Address ?Yes, you can send the Order to an Address different than the Registration Address. You can mention that while placing your order. If you wish to have a special packing of your order or this should reach you and your friend as a surprise gift - we would do this for you. Do you want the packing to look discrete – we will make the packing accordingly. A Birthday gift is packed with birthday greeting card !
How can I cancel my Order ?Yes you can cancel the order if placed by mistake. However the cancellations of order will be accepted if the request is made before the order is shipped out. For canceling your order, please contact us via email and our customer care will assist you on this matter.
What should I do if my Order has been delivered early or late?We make best possible effort to ensure that the Products are delivered in time. We use reliable post and courier services for delivering the goods. However, there can be instances of delay due to custom regulations or unavoidable circumstances. We regret the inconvenience caused due to the same.
Do you offer free shipping for all products ?Shipping cost is included in the final cost of our products thus you do not need to pay any extra cost for shipping. For customers within India we provide special discounts in shipping cost.
Do you offer wholesale discounts for retail purposes ?Yes, we do provide wholesale services & special discounts on goods available with us. As we are associated directly with manufacturing units we can provide you all the products at very reasonable rates. Please send an email and our wholesale / large quantity customer care will assist you.
How can I inquire about the status of my order ?You can track your order by logging into your account at the courier company website. You will be informed the Airway bill number and a copy of the invoice will also be sent to you via e mail so you will be updated with all the information you might need to track and receive your delivery.
Where do you deliver within India ?We can deliver our products in any part of India. Please do mention the complete address where you want to have the delivery. The pincode is a must. For smaller places some land marks are of great help for us to deliver you the products without great hassle in time.
What is your return or refund policy ?You can return any item to us in its original packaging or in its original condition. Mention your order number and send the item into secure package affix our address note (our returns address mentioned on each consignment. You can send the goods / consignment it through a reliable courier at the address mentioned on the consignment. We will refund to you the entire cost of the returned item, less freight and insurance costs. Please note that you need to return the bought goods within a period of seven days from the receipt of the shipment. In case of delay your request may not be entertained.
How and when will I get my refund ?Upon receipt of your package with the item in it, we will initiate the refund process. Depending on the value of the item and the payment option used to pay for the order in the first place, we will activate the refunds at the earliest.
How do I check the current status of my order ?You will be given an order number and you can always check with us or on the site of the courier company by login your airway bill number provided by us. You can also simply drop us a message and our customer care will also update you with the order status.
Are there any hidden costs such as delivery charges, taxes etc.?No there is no hidden cost. The cost shown on the site is final and includes all the expenses. However from Country to country there are different rules and regulations and there may be applicable VAT you may have to pay. In most of the countries items imported from India do not attract any custom duty. We will send you a certificate of origin to present to your local custom authorities.
What should I do if the Product I ordered has reached me in a damaged/defective condition ?We take utmost care to ensure that the items delivered to you are in a perfect condition. Each and very parcel he checked by our packing officer manually to ensure safer delivery of your goods. However, there is a remote possibility of the item being damaged during transit. In such case, please contact us immediately with your order number and wait for our instructions on how to get the item replaced. The complaint for a broken/defective item needs to be sent within 15 days of receipt of the merchandise as this issue has to be resolved the insurance company.